The Rise of Artificial Intelligence in Online Casinos

August 18, 2022August 14, 2022 by John

Not long ago, mankind witnessed the birth of a new era, a crossroads of civilizations focused on machine learning and artificial intelligence. Soon, artificial intelligence became a familiar term to most of the general population. In recent years, artificial intelligence has begun to infiltrate all segments of modern society, including online casinos. Now, the big question is whether artificial intelligence will have an impact on online gambling?

The Rise of Artificial Intelligence

We may not even think twice about it these days, but artificial intelligence has been around for some time. You may be wondering what AI is in the first place. The concept should allow cars to reach the level of thinking previously reserved exclusively for humans. This further implies that artificial intelligence will be able to find solutions to complex logical and practical problems, all in order to make people's lives easier.

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Artificial Intelligence in Online Slots

By the time artificial intelligence emerged, it was clear that the online gambling scene was about to change. However, it is important to be aware that artificial intelligence and online slots have been at the same table for years.

However, the big difference is related to the application of this technology, which is constantly improving. An excellent example of the future power of artificial intelligence was recently demonstrated when the poker game system called Deepstack outperformed professional human players in a Texas Hold'em poker game.

Check out the video with Bryan Paris

Foolproof Systems

Online poker and online blackjack are the two most-played online card games. Online casino players often use AI-powered software such as blackjack trainers and simulators to help them train and get a handle on the statistics. Many gambling sites permit players to use these programs and software while they play online card games, but others strictly forbid it because it gives the player a hidden advantage. Like online casinos, brick-and-mortar casinos have created intelligent systems that can pick up on when a player is using these programs.

Can AI Robots Learn Casino Algorithms?

The answer is yes, they can. Unless the site is illegal, any online casino you’ll come across these days uses random number generation software to ensure every game produces 100% accurate, fair, and unique results. This technology is officially verified by the governing institutions and regulators for the online gambling industry; therefore, it is a legal requirement for these sites to have such algorithms in place. But a generator is still a program, and an AI robot with advanced learning capabilities can figure out the algorithm's model according to how the game works. How? Simply by playing!

Take slots, for example, these machines have hundreds of possible winning combinations depending on the paylines and symbols which appear. If an AI robot is left to play these games for a while to gain experience, in the end, it will be able to figure out when the winning combination will take place, or it will know how many spins need to occur before the jackpot will be triggered.

Even now, online casinos use Artificial Intelligence – not to get players in trouble but to detect any malicious activity or cheaters attempting to dupe the casino. Operators also use AI to spot potential gambling addicts, enabling them to offer assistance and support them.

You're probably wondering what's the point of random number generators if an AI robot can decipher them. The generator is unpredictable only to the human brain because it cannot assimilate so many seemingly random pieces of data to build a model. This is also the reason why random number generators are so valuable for online casinos because they prevent players from cheating the system. On the other hand, online casinos retain their credibility in terms of fair play because they cannot be manipulated with the random number generator. However, AI has a much greater capacity to collect and extract data; even if it takes several hours, days, or weeks, it will still be faster than the human brain.

Improving Customer Service with Artificial intelligence

Many online casinos have started using AI to help manage their customer service demands. While the use of AI to help manage customer queries and coordinate teams is expected to increase in the coming years, the software has not reached the point where it can completely replace humans yet. That being said, If you are currently working in this field, it may be time to consider a new role, as experts believe that approximately 85% of customer service staff could eventually be replaced by artificial intelligence systems.

Most online casinos offer customer support 24 hours a day, which is a real challenge. Most casinos and bookmakers also offer a live chat option, responses can be sent to customers with questions or complaints within minutes. If you've ever used this service and thought you were talking to another human being, you may be surprised to know that you probably talked to an online robot.

Approximately 78% of worldwide companies currently use artificial intelligence in their customer service operations. Although this proportion is expected to increase, we must be fully confident that artificial intelligence works appropriately before implementing it. Customer service plays a crucial role in any successful business, and if customers are not satisfied or the system has faults, online casinos would start losing a lot of money.

Preventing Gambling Addiction with AI

In recent years, gambling has become a fully-fledged career for some and a passionate hobby for others. But, as with all other forms of entertainment, there are always concerns about excess and control. Compulsive gambling and gambling addiction are serious problems when it comes to the online casino industry, so scientists are looking at the possibilities of applying AI systems in the fight against addiction and tackling the social and financial effects this has on players.

A group of scientists from the University of London came up with the latest innovation that uses AI to combat gambling addiction. The system was developed primarily to recognize the signs of compulsive gambling in players, even before the escalation into a real addiction.

The team of scientists collaborated with software developer BetBuddy to develop one of the most advanced solutions in the gambling industry – a software platform that uses AI to track the behavior of gamblers in casinos. With the help of neural networks, inference mechanisms, and random forest algorithms, the AI system can establish a player's behavioral pattern and then send off certain alarm signals. When players reach problem levels that signal compulsive gambling, casinos can examine the problem and decide whether to implement preventive measures and apply restrictions to overcome possible addiction problems.

Artificial Intelligence and Casino Bonus Offers

Unlike traditional land-based casinos that use physical incentives like alcohol, meal vouchers, or free chips, online casinos host many online bonus promotions in a bid to attract new players and courage their existing ones to bet more. However, AI will likely change the methods used to advertise these promotions in the future.

Payers already express their distaste for the wagering requirements and other conditions imposed for using these promotions. With the help of AI, the technology can be used to make bonus offers and promotions more attractive to players.

Although many sites use cookies to help them understand visitor behavior, artificial intelligence will enable online casinos to come up with much more advanced methods that they can use to analyze the behavior of players and different customers.

Online Gambling and Virtual Reality

VR (Virtual Reality) isn’t the same as AI, but the two are very closely related. Gamers and tech heads have been using VR headsets since 2010, but the last decade has seen other industries benefit from this technology too, and the online gambling world is one of them. There are already VR versions of casinos in games like Grand Theft Auto (GTA) as well as games of roulette and slot machines held in a virtual space that simulate the same layout, decor, and furnishings as a casino in Vegas. Casino experts believe online gambling will only become more realistic in the next few years, and AI could completely revolutionize the way we gamble both online and offline today.

While many online casino sites provide much better promotions and offer to their customers compared to what’s offered in land-based casinos, there will always be players that favor real-life gambling and heading to a land-based casino instead of playing online games.

Conclusion

The future holds many surprises when it comes to advancements in artificial intelligence. If we look at the evolution of the gambling industry in recent years, we can only marvel at how technology has been integrated into the operations of online casinos and the difference it’s already made to players. Of course, traditional casinos are probably shaking in their boots by how quickly AI is changing the world of gambling. However, as we cannot resist or prevent a technological evolution, the only option is to enjoy it.

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The minimum deposit is $10 for Neosurf, $20 for BTC, $20 for LTC, $20 for ETH, $20 for Flexepin, $20 for USDT and $30 for Credit Card. The code is valid five times on the first five deposits upon sign up. The maximum bet allowed is $10, the maximum payout is x30 the deposit amount.

El Royale Casino

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WELCOME BONUS

$45 Free Chip

The minimum deposit is $10 for Neosurf, $20 for BTC, $20 for LTC, $20 for ETH, $20 for Flexepin, $20 for USDT and $30 for Credit Card. The code is valid five times on the first five deposits upon sign up. The maximum bet allowed is $10, the maximum payout is x30 the deposit amount.

About the Author

John

John has worked in the online gambling industry for over a decade. He has a vast amount of experience working for online casinos and takes a particular interest in the latest releases and innovations from developers. In his spare time he is a keen blackjack player and has been known to enter the occasional poker tournament.